Performance Parameters
Is the rear camera waterproof?
No. The rear camera is not waterproof and is recommended to be installed inside the vehicle.
How long is each recorded video?
The dash cam supports loop recording with selectable clip lengths of 1 minute, 3 minutes, or 5 minutes.
What temperature does the dash cam support?
The working temperature range is -20°C to 70°C, suitable for most vehicle environments.
Does the dash cam record audio?
Yes. Audio recording is enabled by default and can be turned off in the app settings.
Loop Recording & Storage
What is loop recording and how does it work?
When the memory card is full, the dash cam automatically overwrites the oldest normal videos. Locked emergency videos will not be overwritten.
Why can I only select 1/3/5 minutes? Can it record continuously?
Short video segments help ensure file integrity and reliable playback. Continuous single-file recording is not supported by design.
Do I need to delete files manually?
No. Normal videos are automatically overwritten. Only locked videos need to be deleted manually if storage is full.
Parking Mode & G-Sensor
What is Parking Mode and how does it work?
Parking Mode requires a Type-C hardwire kit (not included). When enabled, the camera monitors the vehicle while parked and records if a collision is detected.
How do I turn on Parking Monitor?
After installing the hardwire kit, enable Parking Mode or Parking Collision Detection in the app settings.
How long can Parking Mode work without starting the car?
This depends on the car battery capacity. The recording duration can be set to 12h, 24h, or 48h. The hardwire kit will cut power if voltage is too low.
What is the G-sensor used for?
The built-in G-sensor detects impacts or sudden vibrations and automatically locks the current video.
Why doesn’t the G-sensor trigger when I tap the car by hand?
Hand tapping is usually not strong enough. The G-sensor responds to real collisions or significant vibrations.
Memory Card
What memory card should I use?
Use a branded micro SD card, Class 10 / U3, capacity 64GB–256GB. Please format the card in the GKU GO App before use.
Why does the camera ask to format the SD card regularly?
Regular formatting (every 15–30 days) helps maintain stable recording performance.
WiFi, App & Playback
Why does it say “No Internet Connection” after connecting WiFi?
This is a local WiFi connection prompt. The dashcam's WiFi does not provide internet access; it is solely for establishing a connection. This message is normal.
Can I view videos remotely?
No. Remote viewing is not supported. Videos can only be viewed when connected to the dash cam WiFi nearby.
Can I view videos on my PC?
Yes. Remove the SD card and use a card reader, or play downloaded files with a video player such as VLC.
Installation & Others
Can I use a power bank to power the dash cam?
Not recommended. Please use the car charger or a hardwire kit to ensure stable power supply.
Is it normal for the dash cam to get warm?
Yes. Heat during 4K recording or WiFi use is normal and within safe operating limits.
How long is the rear camera cable?
The rear camera cable is 19.69 ft long. If the cable isn’t long enough for your vehicle, we also offer a rear camera extension cable. Please contact the GKU support team, and they can send you one.
How to flip the rear camera view?
You can adjust the image orientation (flip vertically/horizontally) in the app or camera settings.
How to use the static cling sticker?
First clean the glass → Apply the static cling sticker → Then attach the 3M mount to the static cling sticker for easy removal later.
How to remove 3M adhesive?
Use a hairdryer to heat the adhesive, then slowly peel it off. This method won't damage the glass.
How long is the warranty?
The standard warranty is 1 year, and we also provide lifetime technical support. If you register your product, you can extend the warranty by 1 additional year (for a total of 2 years).
Troubleshooting
Time & Recording Issues
The recorded video time does not match the system time. What should I do?
Connect the dash cam to the app via WiFi and confirm time sync. Check your phone’s time/time zone. Try a factory reset. If it persists, contact support.
Overheating
Why does the dash cam get hot during use?
Mild heat is normal, especially during 4K recording, parking mode, or direct sunlight. The operating range is -4°F to 158°F. If it overheats abnormally, shuts down, or shows a high-temp warning, contact support.
Playback Issues
Video playback is choppy or freezes. What should I do?
In the app, download the video first, then play. On PC, use recommended players like PotPlayer or GKU Player. If it continues, provide an SD card photo to support.
Power & Recording Problems
The dash cam beeps after power-on and does not record.
Check the power supply. Test at home using USB-A to USB-C power. Try a different SD card. If it persists, contact support.
The dash cam doesn’t record continuously or some videos are missing.
Ensure stable power. Check both the loop folder and the locked folder. Test at home recording for 1–2 hours with a phone USB charger, then verify in the app. If it persists, contact support.
G-Sensor & Voice Alerts
Why does the dash cam frequently announce “Video Locked”?
Connect to WiFi and lower the G-sensor sensitivity if it’s too high. If it persists, contact support and provide the firmware version.
Rear Camera Issues
The dash cam can’t detect the rear camera or it doesn’t record.
Reconnect the rear camera firmly before powering on. Unplug power and rear camera, plug the rear camera in first, then power on. Check the rear camera icon in the app. If it persists, contact support.
Power Issues
The dash cam doesn’t turn on.
Check the power cable and source. Test with a wall charger using USB-A to USB-C. Do not use USB-C to USB-C cable as it may cause compatibility issues. If it still won’t power on, contact support.
WiFi Password & Settings
What is the default WiFi password?
The default password is 12345678
How do I change the WiFi password?
Reset the dash cam and connect using the default password. In the app go to Camera Settings → WiFi Password. After changing it, forget the old network on your phone and reconnect. Use numbers only.
Why can’t I reconnect after changing the WiFi password?
Forget the previous dash cam WiFi network in your phone settings and reconnect with the new password. Special characters are not supported.
Android-Specific
Android WiFi connection fails or disconnects automatically.
When prompted, select “Stay connected even without internet.” Also disable VPN and nearby car WiFi systems (CarPlay/Android Auto) that may interfere.
Android has no internet after connecting to the dash cam WiFi.
This is normal due to Android system behavior. Disconnect from the dash cam WiFi when you need internet. Recording is not affected.
Memory Card (SD Card)
It says “Please format the memory card” / “Card error”. What should I do?
Step-by-step:
1) Power on the dash cam and connect your phone to the dash cam WiFi
2) Open the APP → Settings → Format SD Card
3) After formatting, record for 5–10 minutes and check whether new files are created
4) If the message returns, remove the card and do a slow format on a computer with a card reader (do not quick format)
5) Insert the card back into the dash cam, then format again inside the APP
The dash cam beeps after power-on and doesn’t record.
Step-by-step:
1) Confirm stable power supply (use the original car charger)
2) Test the camera at home with a wall charger using USB-A to USB-C
3) Replace the memory card and test again
4) If it still doesn’t record, format the card in the APP once more
Some videos are missing / it’s not recording in a loop.
Step-by-step:
1) Confirm Loop Recording is enabled in settings
2) Check both folders: - Loop/Normal folder (regular recording) - Locked/Emergency folder (protected clips)
3) Test recording at home for 1–2 hours with a stable wall charger
4) If the locked folder is full (G-sensor too sensitive), lower the G-sensor sensitivity
5) If the SD card is near full and loop doesn’t work, back up files and format the card
Video playback fails on PC or shows “playback error”.
Step-by-step:
1) Remove the SD card and use a card reader to play the files on a computer
2) If the files are in TS format, use PotPlayer (or GKU Player) to open them
3) If videos play fine on PC, the camera is recording normally and the issue is likely the APP/WiFi connection
4) If videos also fail on PC, the files may be corrupted — format the card and test again
I use 256GB/512GB and it freezes or becomes unstable.
Step-by-step:
1) Do a slow format on PC (not quick format)
2) Insert into the dash cam and format again in the APP
3) Use a high-quality card (example: SanDisk Extreme microSD)
4) If the issue continues, switch to 128GB for best stability
APP & WiFi
I connected to WiFi, but it says “No Internet” / “WiFi has no internet access”.
Step-by-step:
1) This is normal: dash cam WiFi is a hub-type WiFi for data transfer only
2) Keep your phone within 3–5 meters
3) Open the APP and add/connect the camera normally
I can’t connect to the dash cam WiFi.
Step-by-step:
1) Confirm the dash cam is powered on and recording (indicator light blinking)
2) Stand within 3–5 meters
3) Turn off: VPN, Bluetooth, mobile data, security/antivirus apps
4) On your phone WiFi list, tap the device WiFi and select Forget This Network
5) Factory reset the camera (press/hold the function button for >5 seconds)
6) Reconnect to device WiFi and enter the default password 12345678
7) Open the APP and add the camera
The dash cam WiFi name doesn’t show up (can’t find WiFi).
Step-by-step:
1) Use the original car charger and start the engine to ensure full power
2) If still not found, do a factory reset (hold the function button >5 seconds)
3) Test at home with a wall charger and USB-A to USB-C cable (stable power)
4) If it works at home, the vehicle power supply may be unstable
The APP can’t preview / buffering is slow / can’t download videos.
Step-by-step:
1) Keep the phone close (within 3–5m) and ensure WiFi is stable
2) Turn off mobile data while connected to the dash cam WiFi
3) For 4K files, download first, then play from your phone gallery to avoid buffering
4) If preview/download still fails: - Delete the APP and reinstall the latest version - Test the SD card on a PC via card reader to confirm the files are OK
Why can’t I see videos in the APP “Album”?
Step-by-step:
1) The “Album” shows only the files you downloaded to the phone
2) Connect to dash cam WiFi → open playback → select videos → download
3) After download, they will appear in the APP Album / phone gallery
Parking Monitor
How do I install the hardwire kit (step-down voltage kit)?
Step 1: Locate your vehicle’s fuse box
Please find your fuse box using your vehicle’s Fuse Box Diagram (owner’s manual or fuse box cover diagram). Please open the fuse box cover. Some covers lift by a small tab; others may require gently prying a panel—please use the included trim tool if needed.
If you have trouble locating the fuse box, please let us know and we’ll help.
Step 2: Identify the correct fuse slots (ACC + Constant Power)
You will need two fuse slots:
Constant Power fuse (Yellow wire): provides power all the time, even when the engine is off. (Required for parking mode.)
ACC fuse (Red wire): provides power only when the key is in ACC/ON. (Used for normal driving recording.)
Step 3: Connect the Red & Yellow fuse taps (Add-A-Fuse) and verify with a voltmeter
Please use a voltmeter to confirm you picked the correct fuse slots:
Red Wire (ACC): Please turn the car key to the ACC position.Please test the aluminum end of the RED Add-A-Fuse with a voltmeter.If you see voltage, it confirms this slot is powered in ACC.
Yellow Wire (Constant/B+): Please turn the car off. Please test the aluminum end of the YELLOW Add-A-Fuse with a voltmeter. If you still see voltage, it confirms this slot is constant (always-on) power.
Step 4: Locate a good ground point (Black wire)
Please connect the Black wire (Ground) to a solid metal screw/bolt on the vehicle chassis. We strongly recommend using a proper ground point for stable power.
Please note: an improper ground connection may cause the dash cam to malfunction or restart intermittently.
After wiring, please power on the dash cam and confirm it records normally.Please check that Parking Mode appears in the app/settings after a correct hardwire installation. If your fuse type doesn’t match the fuse taps you have, please contact us
Parking Monitoring option doesn’t appear in the APP.
Step-by-step (wiring verification):
1) Use a multimeter to find the correct fuses: - ACC fuse (for RED wire): - Engine ON: has power - Engine OFF: 0V - BATT/Constant fuse (for YELLOW wire): - Engine ON: has power - Engine OFF: 12V+
2) Connect BLACK wire to a metal ground point
3) Restart the car, power on the dash cam, connect WiFi, and check the APP again
4) If Parking Monitoring still doesn’t show, re-check fuse selection and wiring
After the car is off, I can’t connect to the dash cam WiFi / the camera looks “offline”.
Step-by-step:
1) This can be normal in parking mode: WiFi may be disabled to reduce power and prevent tampering
2) To check parking recordings: - Start the car → connect WiFi → open playback - Look for time-lapse files in the loop folder (often with “tlp” in the filename) - Look for collision-triggered files in the locked folder
Time-lapse parking videos play very fast. Is that normal?
Step-by-step:
1) Yes. Time-lapse records at a very low frame rate (e.g., 1 frame per second)
2) That means a short clip may contain a long parking period, so playback looks fast
3) For better viewing, download the file and play on a PC with PotPlayer
Will parking mode drain my car battery?
Step-by-step:
1) The hardwire kit has low-voltage protection and will cut off power when voltage drops below about 11.8V
2) Battery drain risk depends on your battery health and how long the car is parked
3) To reduce risk: - Use Collision Detection mode for long parking - Or set a limited time-lapse duration (e.g., 12h/24h) instead of always-on
After installing the fuse tap, my car’s original function stopped working.
Step-by-step:
1) Make sure you inserted the original vehicle fuse back into the fuse tap
2) The fuse tap has two slots: one for the original circuit fuse, one for the dash cam
3) After installation, test both the vehicle function and dash cam power
What fuse rating can the hardwire kit use? Can it go into a 15A or higher slot?
Step-by-step:
1) The hardwire kit supports up to 15A
2) In parking mode, the dash cam current is typically under 700mA
3) You can use a 15A-or-higher fuse slot as long as that circuit is not shared with other high-load devices