Return, Refund, and Warranty Policy
At GKU Dash Cam, we take pride in the quality of our products and aim to provide excellent customer service. This Return, Refund, and Warranty Policy outlines the guidelines and procedures for returns, refunds, and warranty claims. Please review the following information to understand your options and ensure a smooth process.
Warranty Coverage:
All dashcams sold by GKU come with a 1-year manufacturer warranty, while accessories are covered under a 90-day manufacturer warranty. These warranties protect against manufacturer defects and do not cover damage resulting from mishandling or mistreatment of the dashcam. For detailed instructions on installation and usage, please refer to our FAQ page or download the user manual from our website.
Important Note: We cannot offer free returns or full refunds for personal reasons or for items that have been intentionally or accidentally damaged due to improper usage.
You may cancel your order and receive a full refund if the product has not yet been shipped or produced. However, once the product is shipped out, we are unable to cancel the order.
Return Process:
To initiate a return, please follow these steps:
Contact our customer service: Before shipping the item back to us, please get in touch with our customer service team to request a return. You can reach us via email or phone, and our contact information is provided below.
Return to our warehouse: Once you have contacted our customer service and received authorization for the return, you can proceed to ship the item back to our designated warehouse. Please ensure that the item is securely packaged to avoid damage during transit.
Refund after receiving the product: Upon receiving the returned product, we will inspect it to ensure it is in its original condition. After inspection, we will process the refund and notify you via email. The refund will be applied to your original method of payment within a certain number of days.
Important Note: Please do not ship the item back to us without contacting our customer service first. Failure to follow this procedure may result in the item not being returned, and any associated loss will be your responsibility.
Once your return has been received and inspected, we will send you a notification of receipt. The refund will be processed and automatically applied to your credit card or original method of payment within a specified timeframe.
Please note that shipping fees will not be refunded after the product has been shipped.
GKU Customer Care:
For any inquiries regarding returns, refunds, or warranty claims, please feel free to contact our customer service team:
At GKU Dash Cam, we strive to provide high-quality products and excellent customer service. Our Return, Refund, and Warranty Policy ensure that you have a clear understanding of the processes involved. If you have any further questions or require assistance, please do not hesitate to reach out to our customer care team. Thank you for choosing GKU!
Note: It's essential to regularly review and update your return, refund, and warranty policies to comply with local laws and regulations and to reflect any changes in your business practices.