Shipping Policy

4. Where Does GKU Ship?

GKU ships to supported countries and regions worldwide, subject to product availability, local delivery services, and checkout eligibility.

Shipping availability may vary by product. The most accurate way to confirm whether we can ship a specific GKU product to your address is to enter your delivery information during checkout.

Orders may be fulfilled from different warehouses depending on your destination and available inventory.

5. Local Warehouse Fulfillment

Whenever possible, GKU may fulfill orders from a local or regional warehouse to provide faster and more efficient delivery.

Warehouse selection is determined automatically based on factors including:

• Delivery destination
• Product availability
• Inventory levels
• Logistics capacity
• Shipping method

Customers generally cannot manually select a fulfillment warehouse.

If the product you ordered is unavailable at the nearest warehouse, GKU may arrange fulfillment from another available warehouse or shipping origin. This may result in a longer delivery time.

6. International Shipping, Customs & Import Duties

International orders may be subject to customs procedures, import duties, taxes, or other charges depending on the destination country or region.

Where DDP (Delivered Duty Paid) shipping is available and selected or included for an eligible order, applicable import duties and taxes are generally handled as part of the shipping arrangement.

Where DDP is not available, the recipient may be responsible for applicable customs duties, import taxes, clearance fees, or other charges required by local authorities.

DDP availability may vary depending on the destination, product, shipping method, and current logistics services.

Any applicable charges or shipping options presented at checkout should be reviewed before completing your purchase.

7. Southeast Asia Shipping

GKU supports delivery to selected Southeast Asian markets where logistics services are available.

Depending on the destination and product, shipping may be available to markets such as:

• Singapore
• Malaysia
• Thailand
• Indonesia
• Philippines
• Vietnam

Available shipping methods, delivery times, and DDP availability may vary by destination and are subject to the options displayed at checkout.

If your country or region is not currently available for a specific product, please contact GKU Support before placing your order.

8. Estimated Delivery Times

Estimated delivery times begin after your order has been processed and shipped.

Typical delivery estimates are:

Express Shipping: 3–7 business days
Standard Shipping: 5–10 business days

These timeframes are estimates rather than guaranteed delivery dates.

Delivery may be affected by factors outside GKU's reasonable control, including:

• Customs inspections
• Severe weather
• Carrier disruptions
• Public holidays
• Peak shopping seasons
• Remote delivery locations
• Incorrect or incomplete delivery information
• International logistics disruptions

9. Order Tracking

Once your order has shipped, GKU will send a shipping confirmation email with available tracking information.

Tracking information may take some time to become active after the carrier receives the shipment.

If your tracking information has not updated for several business days, please contact GKU Support and provide:

• Your order number
• Your name
• Your tracking number

Our support team will help review the shipment status where possible.

10. Incorrect or Incomplete Shipping Address

Customers are responsible for providing a complete and accurate shipping address when placing an order.

Please carefully check your:

• Recipient name
• Street address
• Apartment or unit number
• City
• State or province
• Postal or ZIP code
• Country
• Telephone number

If you notice an error after placing your order, contact GKU Support as soon as possible.

We cannot guarantee that an address can be changed after an order has entered processing or has already shipped.

If a shipment is returned because of an incorrect, incomplete, or undeliverable address provided by the customer, additional shipping charges may apply before the order can be shipped again.

11. Delayed Shipments

Carrier delays may occasionally occur because of weather, customs inspections, peak periods, transportation disruptions, or other circumstances outside our reasonable control.

If your tracking information has not updated for several business days or your order is significantly beyond the estimated delivery window, please contact GKU Support.

We will review the available tracking information and, where appropriate, assist with a carrier inquiry.

12. Tracking Shows Delivered, but I Cannot Find My Package

If tracking shows that your package has been delivered but you cannot locate it, please first:

1. Check around the delivery location, including entrances, mailrooms, reception areas, garages, and other safe locations.
2. Ask household members, neighbors, building staff, or reception personnel whether they accepted the package.
3. Check the tracking information for delivery notes or proof of delivery.
4. Contact the carrier for additional delivery details.

Carriers may occasionally mark a shipment as delivered shortly before the final delivery is completed.

If the package is still missing after 24 hours, contact GKU Support with your order number and tracking number. We will review the available delivery information and assist with a carrier inquiry where appropriate.

13. Lost Packages

If a shipment appears to have been lost in transit, please contact GKU Support.

We will review the tracking information and may open an investigation with the shipping carrier.

Depending on the circumstances and investigation results, GKU will provide an appropriate resolution in accordance with applicable policies and consumer protection laws.

14. Damaged Packages

If your order arrives damaged, please contact GKU Support as soon as reasonably possible.

To help us review the issue, please provide:

• Your order number
• Photos of the outer shipping package
• Photos of the shipping label
• Photos or video showing the damaged product
• A brief description of the damage

Please keep the original packaging until the case has been reviewed.

Our support team will provide the appropriate next steps based on the circumstances.

15. Split Shipments

Orders containing multiple products may occasionally be shipped separately because items are stored in different warehouses or require different logistics arrangements.

If your order is divided into multiple shipments, you may receive separate tracking numbers.

Receiving one package does not necessarily mean that the remaining items in your order are missing.

16. Order Changes & Cancellations

If you need to change or cancel an order, please contact GKU Support as soon as possible.

We will try to accommodate your request if the order has not yet been processed or shipped.

Once an order has entered fulfillment or has been handed to the carrier, we may be unable to change the shipping address or cancel the shipment.

If you no longer need the product after it has shipped, please refer to the GKU Return & Refund Policy after delivery.

17. Shipping Restrictions

Certain products, destinations, remote areas, or address types may be subject to shipping restrictions.

Available shipping services may also change depending on carrier availability, customs regulations, inventory, or other logistics conditions.

If no shipping option appears at checkout for your address, please contact GKU Support for assistance.

18. Contact GKU Support

If you have questions about shipping, tracking, delivery times, or an existing order, please contact:

Email: support@gkutech.com
WhatsApp: +86 147 7631 5502
Customer Support: Monday–Friday, 9:30 –22:00 (BJT / UTC+8)

When contacting us about an existing order, please include your order number so we can assist you more efficiently.