Return and Redund

Return and Redund

Shop with confidence

Return & Refund Policy

We want every GKU purchase to feel straightforward. This policy explains when a return can be requested, who covers return shipping, how refunds are processed, and where to get help with a product issue.

  • 30-day return window
  • Support for quality issues
  • 3-business-day inspection

01 · At a glance

Key return information

Contact us before returning any item. Packages sent without prior authorization may not be identified or processed correctly.

30days

Days to request a return

The return request must be submitted within 30 days of delivery.

3business days

Business days for inspection

We inspect the package and initiate an approved refund within 3 business days after receipt.

1+1years

Standard warranty + extension

GKU dash cams include a 1-year warranty, with an additional 1-year extension available after eligible registration.

02 · Eligibility

What can be returned?

Return conditions and shipping responsibility depend on whether the request is related to a confirmed manufacturing defect.

Returns for personal reasons

If the product is no longer wanted or the return is requested for another non-quality reason, the product should preferably remain unopened and unused, with its original packaging, accessories, manuals, and other included items.

  • The customer is responsible for return shipping costs.
  • Original shipping fees are non-refundable after shipment.
  • Items showing avoidable damage, misuse, or missing parts may not qualify for a full refund.

Returns for a quality issue

Please contact GKU Support first so our team can troubleshoot the issue. If we confirm that the problem was caused by a manufacturing defect, we will offer a replacement or cover the approved return shipping cost.

  • Do not return the product before receiving instructions from GKU Support.
  • The customer may need to pay the approved return shipping cost first.
  • GKU will reimburse the approved shipping amount via PayPal after the required proof is provided.
Items that may not qualify for return or full refund: products damaged by improper installation, misuse, accidents, unauthorized modification or repair, liquid damage, intentional damage, or ordinary wear and tear. A return may also be reduced or declined if important components or accessories are missing.

03 · Return process

How to request a return

Following these steps helps us match the package to your order and process it without unnecessary delays.

  1. 01

    Contact GKU Support

    Email within 30 days of delivery. Include your order number, the reason for the request, and photos or video if the product has a problem.

  2. 02

    Wait for return authorization

    Our team will review your request, troubleshoot quality-related issues where necessary, and provide the correct return warehouse address and shipping instructions.

  3. 03

    Pack and ship the item securely

    Include all applicable accessories and protect the product from transit damage. Use a trackable shipping service and retain the receipt and tracking number.

  4. 04

    Warehouse inspection and refund

    After the package is delivered to our return warehouse, we will inspect it and initiate the approved refund within 3 business days. We will notify you by email when the review is complete.

Please do not return a package without contacting us first. The return address may differ from the original shipping address. Unauthorized returns may be delayed, misdirected, or impossible to identify.

04 · Refunds

Inspection and refund timing

A refund is initiated after the returned product has reached the designated warehouse and passed inspection.

What happens after delivery?

We will inspect the return and initiate an approved refund within 3 business days after the warehouse receives the package. Refunds are issued to the original payment method.

When will the money appear?

After GKU initiates the refund, the time needed for the funds to appear depends on the payment provider or financial institution. Processing time outside GKU's system may vary.

05 · Cancellation

Need to cancel an order?

Contact us as soon as possible. Warehouse processing can begin shortly after an order is placed.

If you need to cancel an order, email immediately and include your order number. We will try to stop the shipment, but cancellation cannot be guaranteed if the warehouse has already started processing the order. Once an order has shipped, it cannot be canceled and must follow the applicable return process above.

06 · After-sales support

Need help after 30 days?

The 30-day return period and after-sales warranty support are handled separately.

Product issue outside the return period?

If a product issue occurs after the 30-day return window, please contact GKU Support. GKU dash cams include a 1-year manufacturer warranty, and eligible customers can register for an additional 1-year warranty extension. Please review the Warranty Policy for registration instructions, eligibility, and applicable terms.

View Warranty Policy

07 · Questions

Return and refund questions

Quick answers to common questions before you send a return.

Can I return an opened or used product for a non-quality reason?

Products returned for personal or other non-quality reasons should preferably be unopened and unused. Contact GKU Support before shipping the item so we can review its condition and advise whether the return can be accepted. The customer is responsible for the return shipping cost.

What should I do if my product is defective?

Contact with your order number and photos or video showing the issue. Our support team will troubleshoot first. If a manufacturing defect is confirmed, we will arrange a replacement or cover the approved return shipping cost.

How is approved return shipping reimbursed for a quality issue?

When instructed by GKU Support, the customer may need to pay the approved return shipping cost first. Keep the shipping receipt and tracking information. After the required proof is reviewed, GKU will reimburse the approved amount via PayPal.

Are original shipping charges refundable?

Original shipping fees are not refunded after an order has shipped, except where otherwise required by applicable law.

Where should I send my return?

Contact GKU Support for the correct return warehouse address. Do not send the item to the address printed on the original package, as it may not be the appropriate return location.

GKU Customer Care

Need help with a return?

Email us with your order number and a short description of the issue.

Contact GKU Support