Warranty Policy

Warranty Policy

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Warranty Policy

GKU provides a 1-year standard manufacturer's warranty for eligible GKU products purchased through the GKU Official Store or authorized GKU sales channels in regions where GKU officially sells and supports its products.

Eligible GKU dash cams may receive an additional 1-year warranty extension after successful product registration, providing up to 2 years of total manufacturer warranty coverage from the original date of purchase.

The warranty extension does not restart the original warranty period. The total warranty period is calculated from the original purchase date.

This manufacturer warranty covers confirmed defects in materials or workmanship that occur under normal use during the applicable warranty period, subject to the terms, conditions, and exclusions described in this Warranty Policy.

  • 1-year standard warranty
  • Free 1-year extension
  • Up to 2 years of coverage
Register Your Product
Protected by GKU Up to 2 years

01 · At a glance

Your GKU warranty

Warranty coverage begins on the original purchase date. Keep your order confirmation or other valid proof of purchase.

1year

Standard manufacturer warranty

Eligible GKU dash cams are covered for 12 months from the original purchase date.

+1year

Free warranty extension

Register an eligible GKU dash cam through our website to receive an additional 12 months of coverage for the main unit.

2years total

Maximum coverage period

With successful registration, an eligible dash cam main unit may receive up to 24 months of total coverage.

How the coverage period is calculated: An eligible GKU dash cam receives a 12-month standard warranty plus a 12-month registered extension. The full coverage period is calculated from the original purchase date; registration does not restart the warranty clock.

02 · Free extension

Extend your warranty

Submit your order information through the GKU registration page to apply for an additional year of coverage.

Register your GKU product online

Have your order number and product information ready. The free extension is available for eligible GKU dash cams purchased through official GKU sales channels.

Register Your Product

03 · Coverage

What the warranty covers

GKU Support will review the information you provide and determine whether the issue is covered after technical troubleshooting.

Covered by the warranty

The warranty covers confirmed defects in materials or workmanship under normal use during the applicable coverage period.

  • Manufacturing defects confirmed by GKU Support
  • Product failures occurring under normal installation and use

Not covered by the warranty

The warranty does not cover damage or failure caused by circumstances unrelated to a manufacturing defect.

  • Improper installation, misuse, neglect, or accidents
  • Unauthorized modification, disassembly, or repair
  • Liquid damage, impact damage, or intentional damage
  • Normal wear and tear or cosmetic deterioration
  • Damage caused by incompatible accessories or external equipment
  • Products without valid proof of purchase or an identifiable order
  • Note: The exclusions above apply to the GKU manufacturer warranty to the extent permitted by applicable law. They do not exclude or limit any statutory consumer rights or remedies that cannot lawfully be excluded or restricted.
Important: Final warranty eligibility is determined by GKU Support after reviewing the order information, product condition, supporting evidence, and technical assessment results.

Consumer Rights & Applicable Law

This Warranty Policy is provided by GKU in accordance with applicable laws and regulations.

GKU's manufacturer warranty is provided in addition to any statutory rights and remedies that may be available to consumers under applicable law. Nothing in this Warranty Policy is intended to exclude, restrict, waive, or limit any consumer rights or remedies that cannot lawfully be excluded or limited.

This Warranty Policy and GKU's manufacturer warranty are governed by the laws of the Hong Kong Special Administrative Region (Hong Kong SAR), except where otherwise required by applicable law.

If you purchase a GKU product outside Hong Kong SAR, you may also be entitled to mandatory consumer rights and protections under the laws of the country or region in which you reside or made the purchase.

Where mandatory local consumer protection laws provide rights or remedies that differ from or exceed the GKU manufacturer warranty described on this page, those mandatory legal requirements will apply to the extent required by applicable law.

The GKU manufacturer warranty does not replace any statutory warranty, guarantee, conformity right, or other consumer protection that applies to your purchase under mandatory local law.

For installation and usage guidance, visit the , download the appropriate , or follow our .

04 · Technical support

How to make a warranty claim

Please contact us before returning, replacing, or attempting to repair the product. Clear supporting information helps our technical team identify the cause more quickly.

  1. 01

    Email GKU Support

    Contact and briefly explain the issue you are experiencing.

  2. 02

    Provide your order details

    Include your order number, purchase platform, product model, and purchase date so we can verify the order and warranty period.

  3. 03

    Attach supporting evidence

    Include a detailed description, clear photos or videos, and any relevant device, app, firmware, wiring, or memory card information.

  4. 04

    Follow the support steps

    Our team will review the information, guide you through technical troubleshooting, and provide an appropriate solution based on the assessment.

Please do not send a product back without authorization. If a return or replacement is required, GKU Support will provide the correct address and instructions after completing the initial technical assessment.

05 · Availability

Warranty Service Availability

GKU provides warranty service for eligible products purchased in regions where GKU officially sells and supports its products.

If you purchase an eligible GKU product through the GKU Official Store or an authorized GKU sales channel in an officially supported region, your product is eligible for GKU warranty service in accordance with this Warranty Policy.

Warranty service is subject to the applicable warranty period, proof of purchase, product eligibility, and the terms and exclusions described in this Warranty Policy.

The specific method of warranty service may vary depending on your country or region. Depending on local service availability and the nature of the issue, GKU may provide troubleshooting, replacement parts, repair, replacement, or another appropriate warranty solution.

If you are unsure whether your purchase region or sales channel is officially supported by GKU, please contact GKU Customer Support at support@gkutech.com for assistance.

GKU's manufacturer warranty is provided in addition to any statutory consumer rights or remedies available under applicable law. Nothing in this Warranty Policy is intended to exclude, restrict, or limit any rights that cannot lawfully be excluded or limited.

06 · Common questions

Warranty FAQs

Quick answers about warranty registration, troubleshooting, and proof of purchase.

When does my warranty begin?

Your warranty begins on the original purchase date shown on your valid order confirmation or proof of purchase.

Does the free extension add another year after the first year ends?

Yes. Eligible GKU dash cams may receive up to 24 months of total coverage after registration, but the full period is still calculated from the original purchase date.

What should I send when reporting a problem?

Email your order number, purchase platform, product model, detailed issue description, and clear photos or videos. Additional details such as the memory card, wiring method, app version, or firmware version may help with technical diagnosis.

Should I return the product as soon as a problem appears?

No. Contact GKU Support first. Our team will troubleshoot the issue and provide return or replacement instructions only when required.

What if I cannot find my order number?

Send us the purchase platform, purchaser name, email address used for the order, approximate purchase date, and product model. We will try to help locate the order, but valid proof of purchase may still be required for warranty service.

What if I am still within 30 days of delivery?

Please review our . Contact GKU Support before returning any item.

Need assistance?

Let our support team help

Email us with your order number, issue description, photos, and videos so our technical team can investigate.

Email: · WhatsApp: · Service Hours: Mon–Fri, 9:30 AM–6:30 PM (BJT)

Email GKU Support