Terms Of Service

Terms Of Service

Last Updated: September 1, 2026

Welcome to GKU. We are committed to conducting our business and providing our website, online store, products, and related services responsibly and in accordance with applicable laws and regulations.

These Terms of Service ("Terms") govern your access to and use of the GKU website, online store, products, services, and related features.

Throughout these Terms, the terms "GKU," "we," "us," and "our" refer to [LEGAL COMPANY NAME], operating the GKU brand and website.

By accessing our website, creating an account, placing an order, purchasing a product, or otherwise using our services, you agree to be bound by these Terms and any policies referenced herein.

Please read these Terms carefully before using our website or services. If you do not agree with these Terms, please do not access or use our website or services.

For additional information regarding purchases and GKU services, please also review our Shipping Policy, Return & Refund Policy, Warranty Policy, Privacy Policy, and Cookie Policy.

1. Online Store Terms

By using this website, you confirm that you are at least the age of majority in your country or region of residence, or that you have obtained any consent required by applicable law to use this website.

You may not use our website, products, or services for any illegal or unauthorized purpose, nor may you violate any applicable laws or regulations in connection with your use of our services.

You must not transmit viruses, malware, malicious code, or any other material intended to damage, disrupt, interfere with, or gain unauthorized access to the website, our services, our systems, or other users.

A violation of these Terms may result in the suspension or termination of your access to our services where permitted by applicable law.

2. Compliance with Applicable Laws

GKU is committed to conducting its business and providing its products and services in accordance with applicable laws and regulations.

Our website, online store, order processing, payment practices, shipping, returns, warranty services, privacy practices, and customer support are operated in accordance with applicable legal and regulatory requirements.

These Terms are governed by the laws of the Hong Kong Special Administrative Region (Hong Kong SAR). Depending on your country or region, you may also have mandatory rights under applicable consumer protection, e-commerce, privacy, data protection, product safety, and other laws.

Nothing in these Terms is intended to exclude, restrict, waive, or limit any rights or remedies that cannot lawfully be excluded or limited under applicable law.

Where any provision of these Terms conflicts with mandatory rights or protections provided by applicable law, those mandatory legal requirements will apply to the extent required.

3. General Conditions

We reserve the right to refuse or limit service where permitted by applicable law.

You understand that information you provide through the website may be transmitted across networks and may undergo technical changes necessary to conform to the requirements of connecting networks or devices.

Payment information is handled through authorized payment service providers and is processed in accordance with applicable security requirements and our Privacy Policy.

You agree not to reproduce, duplicate, copy, sell, resell, exploit, or commercially use any portion of the website or our services without prior written permission from GKU, except where otherwise permitted by applicable law.

The headings used in these Terms are included for convenience only and do not affect the interpretation of these Terms.

4. Accuracy and Completeness of Information

We make reasonable efforts to ensure that information provided on the GKU website is accurate, complete, and current.

However, website content may occasionally contain errors, omissions, outdated information, or inaccuracies.

Product specifications, features, compatibility information, availability, pricing, promotions, images, packaging, software features, and other information may change over time.

We reserve the right to correct errors, update information, or modify website content at any time where permitted by applicable law.

Where an error materially affects an order you have already placed, we will take reasonable steps to notify you and provide appropriate options as required by applicable law.

5. Changes to Products, Services, and Prices

Prices for GKU products may change from time to time without prior notice, except where otherwise required by applicable law.

We reserve the right to modify, update, suspend, discontinue, or replace any product, service, feature, promotion, or website content.

Product specifications and features may also be updated due to firmware updates, software development, manufacturing changes, product improvements, or other technical reasons.

Where a change affects an order that has already been accepted, the order will be handled in accordance with applicable laws and consumer protection requirements.

6. Products and Services

Certain products or services may be available exclusively through our website and may be subject to limited availability.

We make reasonable efforts to display product images, colors, specifications, dimensions, features, and descriptions as accurately as possible.

However, the appearance of products may vary depending on your screen, device, software version, production batch, packaging updates, or other factors.

We reserve the right, where permitted by applicable law, to:

  • Limit the sale of products or services

  • Limit quantities available for purchase

  • Modify product descriptions or specifications

  • Update product features

  • Discontinue products or services

  • Correct pricing or listing errors

  • Cancel orders affected by obvious pricing, inventory, or technical errors

Product availability, features, accessories, packaging, and included items may vary by country, region, sales channel, or product version.

Where a product is covered by a GKU manufacturer warranty, the applicable warranty terms are described in our Warranty Policy.

Nothing in these Terms is intended to exclude or limit any mandatory consumer rights that apply under applicable law.

7. Orders and Order Acceptance

When you place an order through the GKU website, you agree to provide accurate, current, and complete information.

Submitting an order does not necessarily mean that the order has been accepted.

We reserve the right to refuse, limit, or cancel an order where reasonably necessary, including in cases involving:

  • Product unavailability

  • Pricing or listing errors

  • Suspected fraud

  • Unauthorized payment

  • Payment verification issues

  • Shipping restrictions

  • Violations of these Terms

  • Other legitimate operational or legal reasons

If we cancel or materially modify an order after it has been placed, we will take reasonable steps to notify you using the contact information provided with the order.

Where payment has already been collected for a cancelled order, an appropriate refund will be processed in accordance with applicable law and our relevant policies.

8. Billing and Payment

You agree to provide accurate and complete billing and payment information when making a purchase.

Payments may be processed by third-party payment service providers.

The availability of specific payment methods may vary depending on your country, region, currency, device, or payment provider.

We do not guarantee that every payment method will be available for every transaction.

If a payment is declined, delayed, reversed, or subject to additional verification, your order may be delayed or cancelled.

Orders, payments, cancellations, and refunds will be processed in accordance with these Terms and applicable consumer protection and e-commerce requirements.

9. Shipping and Delivery

Shipping availability, delivery times, shipping costs, warehouse fulfillment, customs procedures, duties, taxes, and delivery methods may vary depending on the destination and product.

Estimated delivery times are provided for reference and are not guaranteed unless expressly stated otherwise.

Delivery may be affected by factors outside our reasonable control, including:

  • Carrier delays

  • Customs processing

  • Weather

  • Public holidays

  • Natural disasters

  • Local regulations

  • Incorrect delivery information

  • Other transportation or logistics disruptions

Customers are responsible for providing accurate and complete delivery information.

For complete shipping information, please review our Shipping Policy.

10. Returns and Refunds

Eligible returns, refunds, exchanges, and cancellations are handled in accordance with our Return & Refund Policy and applicable consumer protection laws.

Return eligibility may depend on factors including:

  • Purchase date

  • Product condition

  • Reason for return

  • Place of purchase

  • Product category

  • Applicable consumer protection requirements

Please contact GKU Customer Support before returning a product where required by our return procedure.

Do not send products to an address without first confirming the appropriate return instructions with GKU Support.

Nothing in our Return & Refund Policy is intended to restrict any mandatory return, refund, cancellation, or consumer rights available under applicable law.

11. Warranty

Eligible GKU products may be covered by a manufacturer warranty against qualifying defects in materials or workmanship under normal use.

Warranty periods, eligibility requirements, exclusions, product registration extensions, and claim procedures are described in our Warranty Policy.

Our manufacturer warranty is provided in addition to any statutory rights or remedies available to consumers under applicable law.

Nothing in these Terms or our Warranty Policy is intended to exclude, restrict, or limit consumer rights that cannot legally be excluded or restricted.

If you experience a technical issue with a GKU product, please contact GKU Customer Support before attempting unauthorized repair or returning the product.

12. Software, Apps, Firmware, and Digital Services

Certain GKU products may work with mobile applications, desktop software, GPS players, firmware, cloud services, connectivity features, or other digital services.

Availability and functionality may vary depending on:

  • Product model

  • Product version

  • Firmware version

  • Mobile device

  • Operating system

  • Country or region

  • Network availability

  • Third-party platform requirements

Software and firmware updates may be released from time to time to improve functionality, compatibility, security, stability, or user experience.

Some connected features may require internet access, Wi-Fi, cellular connectivity, third-party services, or additional subscriptions.

Where applicable, specific requirements will be described on the relevant product or service page.

13. Optional and Third-Party Tools

We may provide access to tools, applications, platforms, payment services, software, or other services operated by third parties.

These services may be subject to separate terms, privacy policies, fees, technical requirements, and availability conditions.

Unless otherwise stated, GKU does not control third-party services and is not responsible for their independent operation, availability, policies, or content.

Your use of third-party tools or services may be subject to separate agreements between you and the relevant third-party provider.

14. Third-Party Links

The GKU website may contain links to third-party websites, marketplaces, applications, payment providers, social media platforms, or other external resources.

Third-party websites and services are operated independently from GKU.

We are not responsible for the accuracy, security, availability, products, services, content, privacy practices, or policies of independent third-party websites.

Before completing a transaction or providing personal information to a third party, you should review the applicable terms and privacy policies of that third party.

15. User Content, Reviews, and Feedback

You may have opportunities to submit reviews, comments, suggestions, ideas, photos, videos, feedback, or other content to GKU.

By submitting content, you confirm that you have the necessary rights and permissions to provide that content.

You agree that submitted content will not:

  • Violate applicable laws or regulations

  • Infringe intellectual property rights

  • Violate privacy or publicity rights

  • Contain unlawful, abusive, defamatory, or malicious material

  • Contain malware or harmful code

  • Misrepresent your identity or affiliation

  • Be submitted for fraudulent or deceptive purposes

Subject to applicable law and the permissions you provide, GKU may use submitted content for legitimate purposes such as customer support, product improvement, website operation, marketing, and communications.

We reserve the right to remove content that violates these Terms or applicable law.

16. Personal Information and Privacy

Your submission and use of personal information through the GKU website is governed by our Privacy Policy.

GKU processes personal information in accordance with our Privacy Policy and applicable privacy and data protection laws.

Our Privacy Policy explains how we collect, use, store, disclose, and protect personal information.

Information regarding cookies and similar technologies is available in our Cookie Policy.

17. Intellectual Property

Unless otherwise stated, the GKU website and its content, including:

  • Text

  • Product images

  • Videos

  • Graphics

  • Logos

  • Product names

  • Page designs

  • Software

  • Documentation

  • User manuals

  • Marketing materials

  • Other original content

are owned by, licensed to, or otherwise lawfully used by GKU and are protected by applicable intellectual property laws.

You may access and use the website for personal and lawful purposes.

You may not reproduce, distribute, modify, republish, sell, license, commercially exploit, or otherwise misuse GKU website content without prior written authorization, except where permitted by applicable law.

GKU names, logos, product names, and related brand elements may constitute trademarks or other protected intellectual property.

18. Errors, Inaccuracies, and Omissions

Occasionally, information on our website may contain typographical errors, inaccuracies, or omissions relating to matters including:

  • Product descriptions

  • Specifications

  • Prices

  • Promotions

  • Offers

  • Shipping charges

  • Delivery estimates

  • Product availability

  • Compatibility information

We reserve the right to correct errors, update information, or cancel affected orders where permitted by applicable law.

If an error materially affects an order you have already placed, we will take reasonable steps to notify you and provide appropriate options where required by law.

19. Prohibited Uses

You may not use the website, its content, or our services:

  • For unlawful purposes

  • To participate in unlawful activities

  • To violate applicable laws or regulations

  • To infringe intellectual property rights

  • To violate the privacy rights of others

  • To harass, threaten, abuse, defame, or unlawfully discriminate against others

  • To submit false or misleading information

  • To transmit malware, viruses, or harmful code

  • To engage in fraud or payment abuse

  • To engage in unauthorized scraping, crawling, spam, or phishing

  • To interfere with website security or operation

  • To circumvent security features or access restrictions

  • To gain unauthorized access to accounts, systems, or data

We reserve the right to suspend or terminate access where we reasonably believe these Terms have been violated, subject to applicable law.

20. Disclaimer of Warranties

We make reasonable efforts to maintain the availability, accuracy, security, and functionality of the GKU website and related services.

However, except where otherwise required by applicable law or expressly stated in an applicable product warranty, we do not guarantee that:

  • The website will always be available or uninterrupted

  • The website will be completely free from errors

  • All information will always be current

  • Every technical issue will be corrected immediately

  • The website will be free from viruses or harmful components

  • Third-party services will always remain available

Nothing in this section limits any express warranty provided under our Warranty Policy or any statutory rights that cannot legally be excluded under applicable consumer protection laws.

21. Limitation of Liability

To the maximum extent permitted by applicable law, GKU and its affiliates, employees, officers, directors, contractors, suppliers, service providers, and licensors will not be liable for indirect, incidental, special, consequential, or punitive damages arising from your use of the website, services, or products.

This may include, where legally permitted, loss of profits, revenue, data, savings, or other intangible losses.

Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by applicable law.

Any mandatory consumer rights and remedies that cannot legally be waived or restricted remain unaffected.

22. Indemnification

To the extent permitted by applicable law, you agree to indemnify and hold harmless GKU and its affiliates, officers, directors, employees, contractors, agents, licensors, and service providers from claims, liabilities, damages, and reasonable expenses arising from:

  • Your unlawful use of the website

  • Your material violation of these Terms

  • Your infringement of third-party rights

  • Fraudulent or intentionally harmful conduct

This section does not apply where such indemnification would be prohibited by applicable consumer protection or other mandatory law.

23. Severability

If any provision of these Terms is determined to be unlawful, invalid, or unenforceable, that provision will be interpreted or enforced to the maximum extent permitted by applicable law.

The remaining provisions will continue in full force and effect.

24. Termination

These Terms remain effective unless terminated by you or GKU.

You may stop using our website and services at any time.

We may suspend or terminate access to our website or services where you materially violate these Terms, engage in fraudulent or unlawful activity, misuse our services, or where suspension or termination is otherwise permitted by applicable law.

Termination does not affect rights, obligations, or liabilities that arose before termination.

25. Entire Agreement

These Terms, together with the policies and notices referenced herein, constitute the agreement between you and GKU regarding your use of the website and related services, except where additional terms apply to a particular product or service.

Our failure to exercise or enforce any right or provision of these Terms does not constitute a waiver of that right or provision.

26. Governing Law

These Terms of Service and any separate agreements through which GKU provides products or services shall be governed by and construed in accordance with the laws of the Hong Kong Special Administrative Region (Hong Kong SAR), except where otherwise required by applicable law.

If you are a consumer purchasing GKU products or services from outside Hong Kong SAR, you may also be entitled to mandatory rights and protections under the laws of the country or region in which you reside.

Nothing in these Terms is intended to exclude, restrict, waive, or limit any statutory rights, remedies, or consumer protections that cannot lawfully be excluded or limited.

Where mandatory local consumer protection laws apply, those mandatory requirements will prevail to the extent required by applicable law.

27. Changes to These Terms

GKU may update these Terms from time to time to reflect changes in:

  • Applicable laws or regulations

  • Regulatory requirements

  • Products or services

  • Business practices

  • Technology

  • Website functionality

  • Operational requirements

The latest version of these Terms will be available on this page.

When material changes are made, we may update the "Last Updated" date at the top of this page and provide additional notice where required by applicable law.

Your continued use of the website after updated Terms become effective constitutes acceptance of the revised Terms where permitted by applicable law.

28. Contact Information

If you have questions regarding these Terms of Service, please contact GKU.

Customer Support Email: support@gkutech.com

Legal Entity: [XTU TRADING LIMITED]

Business Address: [Room E31, Unit A19, 19/F, Wah Lok Industrial Centre, 37–41 Shan Mei Street, Sha Tin, New Territories, Hong Kong]

For product troubleshooting, warranty claims, order assistance, returns, refunds, or other customer service inquiries, please visit our Contact Us page.

Related GKU Policies

For additional information about shopping with GKU and using our services, please review:

These policies should be read together with these Terms of Service where applicable.