Warranty Policy

Warranty Policy

Shop with confidence

Warranty Policy

Every GKU product is backed by manufacturer support. Learn what your warranty covers, how to extend it for free, and what to send us if you need technical assistance.

  • 1-year standard warranty
  • Free 1-year extension
  • Up to 2 years of coverage

01 · At a glance

Your GKU warranty

Warranty coverage begins on the original purchase date. Keep your order confirmation or other valid proof of purchase.

1year

Standard manufacturer warranty

Eligible GKU dash cams are covered for 12 months from the original purchase date.

+1year

Free warranty extension

Register an eligible GKU dash cam through our website to receive an additional 12 months of coverage for the main unit.

2years total

Maximum coverage period

With successful registration, an eligible dash cam main unit may receive up to 24 months of total coverage.

How the coverage period is calculated: An eligible GKU dash cam receives a 12-month standard warranty plus a 12-month registered extension. The full coverage period is calculated from the original purchase date; registration does not restart the warranty clock.

02 · Free extension

Extend your warranty

Submit your order information through the GKU registration page to apply for an additional year of coverage.

Register your GKU product online

Have your order number and product information ready. The free extension is available for eligible GKU dash cams purchased through official GKU sales channels.

Register Your Product

03 · Coverage

What the warranty covers

GKU Support will review the information you provide and determine whether the issue is covered after technical troubleshooting.

Covered by the warranty

The warranty covers confirmed defects in materials or workmanship under normal use during the applicable coverage period.

  • Manufacturing defects confirmed by GKU Support
  • Product failures occurring under normal installation and use

Not covered by the warranty

The warranty does not cover damage or failure caused by circumstances unrelated to a manufacturing defect.

  • Improper installation, misuse, neglect, or accidents
  • Unauthorized modification, disassembly, or repair
  • Liquid damage, impact damage, or intentional damage
  • Normal wear and tear or cosmetic deterioration
  • Damage caused by incompatible accessories or external equipment
  • Products without valid proof of purchase or an identifiable order
Important: Final warranty eligibility is determined by GKU Support after reviewing the order information, product condition, supporting evidence, and technical assessment results.
For installation and usage guidance, visit the , download the appropriate , or follow our .

04 · Technical support

How to make a warranty claim

Please contact us before returning, replacing, or attempting to repair the product. Clear supporting information helps our technical team identify the cause more quickly.

  1. 01

    Email GKU Support

    Contact and briefly explain the issue you are experiencing.

  2. 02

    Provide your order details

    Include your order number, purchase platform, product model, and purchase date so we can verify the order and warranty period.

  3. 03

    Attach supporting evidence

    Include a detailed description, clear photos or videos, and any relevant device, app, firmware, wiring, or memory card information.

  4. 04

    Follow the support steps

    Our team will review the information, guide you through technical troubleshooting, and provide an appropriate solution based on the assessment.

Please do not send a product back without authorization. If a return or replacement is required, GKU Support will provide the correct address and instructions after completing the initial technical assessment.

05 · Availability

Countries and regions covered

Warranty service is available for eligible orders delivered to the countries and regions listed below.

  • Australia
  • Austria
  • Belgium
  • Canada
  • France
  • Germany
  • Ireland
  • Italy
  • Netherlands
  • Poland
  • Portugal
  • Spain
  • Sweden
  • United Kingdom
  • United States
Warranty availability and service arrangements may depend on the original purchase channel, delivery country, and local conditions. Contact GKU Support if your country or region is not listed.

06 · Common questions

Warranty FAQs

Quick answers about warranty registration, troubleshooting, and proof of purchase.

When does my warranty begin?

Your warranty begins on the original purchase date shown on your valid order confirmation or proof of purchase.

Does the free extension add another year after the first year ends?

Yes. Eligible GKU dash cams may receive up to 24 months of total coverage after registration, but the full period is still calculated from the original purchase date.

What should I send when reporting a problem?

Email your order number, purchase platform, product model, detailed issue description, and clear photos or videos. Additional details such as the memory card, wiring method, app version, or firmware version may help with technical diagnosis.

Should I return the product as soon as a problem appears?

No. Contact GKU Support first. Our team will troubleshoot the issue and provide return or replacement instructions only when required.

What if I cannot find my order number?

Send us the purchase platform, purchaser name, email address used for the order, approximate purchase date, and product model. We will try to help locate the order, but valid proof of purchase may still be required for warranty service.

What if I am still within 30 days of delivery?

Please review our . Contact GKU Support before returning any item.

Need assistance?

Let our support team help

Email us with your order number, issue description, photos, and videos so our technical team can investigate.

Email: WhatsApp: Service Hours: Mon–Fri, 9:30 AM–6:30 PM (BJT)

Email GKU Support